Borneo777 is committed to protecting the privacy and personal data of every player. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data.
We collect only the personal data necessary to provide our services, verify your identity, process payments, and comply with our legal obligations. We do not collect data speculatively or for purposes we have not disclosed.
Your personal data will never be sold, rented, or traded to any third party for marketing or commercial purposes. Sharing with service partners is strictly limited to what is required for platform operations.
All personal data is stored and transmitted using industry-standard 256-bit SSL encryption. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
You have the right to access, correct, delete, and restrict the processing of your personal data at any time. Submit a request through our support team and we will respond within 30 days.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, satisfy our legal retention obligations, or resolve disputes. Data is securely deleted or anonymised thereafter.
If we make material changes to this Privacy Policy, we will notify you via your registered email address and by posting a notice on the Platform prior to the changes taking effect.
This Privacy Policy ("Policy") is issued by Borneo777 ("Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://borneo777.cam (the "Platform"). It describes our practices with respect to the collection, use, storage, sharing, and protection of personal data belonging to users of the Platform ("Player", "User", "you").
Borneo777 recognises that privacy is a fundamental right. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. By registering an account or accessing the Platform, you acknowledge that you have read and understood this Policy.
Scope: This Policy applies to all personal data collected through the Platform, our customer support channels, email communications, and any other interaction you have with Borneo777. It applies to players across Malaysia — including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other regions — as well as users in any other permitted jurisdiction.
Borneo777 collects the following categories of personal data in the course of providing our services. The table below summarises what we collect, why, and how long we retain it.
| Data Category | Examples | Purpose | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, nationality | Account creation, KYC, age verification | Duration of account + 7 years |
| Contact Data | Email address, phone number, residential address | Account management, support, notifications | Duration of account + 5 years |
| Financial Data | Payment method details, transaction history, deposit/withdrawal records | Payment processing, fraud prevention, AML compliance | 7 years from transaction date |
| Transactional Data | Bet history, game activity, bonus redemptions, session records | Platform provision, dispute resolution, responsible gambling monitoring | Duration of account + 5 years |
| Technical Data | IP address, browser type, device identifier, operating system, login timestamps | Security, fraud detection, platform optimisation | 12 months rolling |
| Communications Data | Support tickets, live chat transcripts, email correspondence | Support resolution, quality assurance, dispute evidence | 3 years from last interaction |
We collect personal data through the following means:
Borneo777 processes your personal data on one or more of the following legal grounds, as applicable under relevant data protection legislation:
Borneo777 uses your personal data for the following specific purposes:
Responsible Gambling Monitoring: As part of our commitment to player welfare, Borneo777 analyses gameplay and account data to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, we may proactively contact the player or apply account restrictions. This processing is carried out in the player's vital interest and in accordance with our regulatory obligations.
Borneo777 does not sell, rent, or otherwise commercially exploit your personal data. We share data only in the following strictly limited circumstances:
We engage trusted third-party service providers to assist in operating the Platform. These include payment processors (including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transactions), identity verification providers, fraud screening services, IT infrastructure and hosting providers, and customer support platform providers. All such parties are bound by data processing agreements and may only process your data on our documented instructions.
We may disclose personal data to competent authorities, regulators, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive, including in connection with AML reporting obligations.
In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data remains subject to the protections described in this Policy.
We may share your data with third parties in other circumstances where you have provided your express consent to such sharing.
Borneo777 uses cookies and similar tracking technologies to operate and improve the Platform. We use the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform.
Borneo777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorised access.
We retain personal data for as long as is necessary to fulfil the purposes outlined in this Policy, to satisfy our legal and regulatory retention obligations (including those under anti-money laundering legislation), and to resolve any disputes or enforce our agreements. The specific retention periods applicable to each category of data are set out in the table in Section 3 of this Policy.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents reconstruction of the original data.
Borneo777 operates as an international platform and some of our service providers are located outside Malaysia. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable Malaysian and international data protection law. Such safeguards may include standard contractual clauses, data processing agreements, or adequacy determinations.
Subject to applicable law, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact us via the channels listed in Section 17 of this Policy. We will respond to all verified requests within 30 days.
You may request a copy of the personal data we hold about you and information about how it is processed.
You may request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, machine-readable format.
You may object to the processing of your personal data where it is based on legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Borneo777 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated personal data, and where appropriate report the matter to relevant authorities.
If you believe that a minor has accessed the Platform or provided us with their personal data, please contact us immediately at the address in Section 17.
Borneo777 may send you promotional communications about our products, bonuses, new games, and seasonal offers by email, SMS, WhatsApp, or other channels, where you have provided consent or where we have a legitimate interest in doing so (for existing customers, in accordance with applicable law).
You may opt out of marketing communications at any time by contacting our support team or by using the unsubscribe link included in all marketing emails. Opting out will not affect transactional communications related to your account, deposits, withdrawals, or security notifications, which will continue to be sent as required.
Players who have activated self-exclusion will be removed from all marketing communication lists immediately upon activation and will not receive promotional content for the duration of the exclusion period.
The Platform may contain references or links to third-party services, including payment processors and game studios, whose privacy practices are governed by their own privacy policies, separate from this one. Borneo777 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third parties with whom you interact in connection with your use of the Platform.
Borneo777 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, we will provide advance notice via the email address registered to your account and by posting a prominent notice on the Platform.
The date on which this Policy was last updated is shown at the top of this page. Continued use of the Platform following any update constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:
All data subject access requests and erasure requests will be acknowledged within 5 business days and fulfilled within 30 calendar days, subject to identity verification.
Our support team is available 24/7 to answer your privacy queries, process data subject requests, and help you manage your account settings. Reach us via live chat in English, Bahasa Melayu, or Chinese.
⚠️ Borneo777 is for players aged 21 and above only. Please gamble responsibly.